论文标题
合作班调程系统中的公平性和决策
Fairness and Decision-making in Collaborative Shift Scheduling Systems
论文作者
论文摘要
与轮班工作相关的菌株减少了医护人员的福祉。但是，适应其个人需求的班次时间表可以部分缓解这些问题。从计算的角度来看，迄今为止，转移计划主要被视为一个优化问题，几乎没有关注所涉及的医护人员的偏好，思想和感受。在本研究中，我们探索公平性是转移时间表的中心，面向人体的属性以及调度过程。三项深入的定性访谈和一项有验证的小插图研究表明，尽管在抽象层面上，医疗人员同意平等，作为公平时间表的指导规范，但应通过谈判个人需求的重要性来解决特定的计划冲突。我们讨论组织公平的要素，包括透明度和团队精神。最后，我们为公平的调度系统提供了草图，以一种容易使用的方式汇总了设计师的关键发现。
The strains associated with shift work decrease healthcare workers' well-being. However, shift schedules adapted to their individual needs can partially mitigate these problems. From a computing perspective, shift scheduling was so far mainly treated as an optimization problem with little attention given to the preferences, thoughts, and feelings of the healthcare workers involved. In the present study, we explore fairness as a central, human-oriented attribute of shift schedules as well as the scheduling process. Three in-depth qualitative interviews and a validating vignette study revealed that while on an abstract level healthcare workers agree on equality as the guiding norm for a fair schedule, specific scheduling conflicts should foremost be resolved by negotiating the importance of individual needs. We discuss elements of organizational fairness, including transparency and team spirit. Finally, we present a sketch for fair scheduling systems, summarizing key findings for designers in a readily usable way.
