论文标题
关于使用Robo Taxis的焦虑的研究：基于现场测试的HMI设计用于焦虑因素分析和焦虑缓解
A Study on Anxiety about Using Robo-taxis: HMI Design for Anxiety Factor Analysis and Anxiety Relief Based on Field Tests
论文作者
论文摘要
尽管机器人税的商业化即将来临，但有关自动驾驶汽车安全性的各种焦虑因素预计将在消费者使用机器人服务的情况下构成一个巨大的障碍。这项研究的目的是得出有助于机器人塔克西乘客焦虑的各种内部和外部因素，并提出人机界面（HMI）概念来解决此类因素，通过在真实的，复杂的城市道路上测试机器人服务。此外，通过采用绿野仙踪（WOZ）方法，构建了一个用于安全测试复杂市区的机器人塔的远程系统。根据我们的测试结果 - 在首尔的中心区域对28名受试者进行了 - 确定了19个由自主驾驶引起的主要焦虑因素，并设计了7个HMI功能来解决此类因素。评估了功能并验证了其焦虑症的效果。此外，通过定量和定性分析对用户体验调查和访谈提供了提高机器人可靠性所需的各种设计见解。
Despite the approaching commercialization of robo-taxis, various anxiety factors concerning the safety of autonomous vehicles are expected to form a large barrier against consumers' use of robo-taxi services. The purpose of this study is to derive the various internal and external factors that contribute to the anxieties of robo-taxi passengers, and to propose a human-machine interface (HMI) concept to resolve such factors, by testing robo-taxi services on real, complex urban roads. In addition, a remote system for safely testing a robo-taxi in complex downtown areas was constructed, by adopting the Wizard of Oz (WOZ) methodology. From the results of our tests - conducted upon 28 subjects in the central area of Seoul - 19 major anxiety factors arising from autonomous driving were identified, and seven HMI functions to resolve such factors were designed. The functions were evaluated and their anxiety reduction effects verified. In addition, the various design insights required to increase the reliability of robo-taxis were provided through quantitative and qualitative analysis of the user experience surveys and interviews.
