论文标题
为员工声音设计
Designing for Employee Voice
论文作者
论文摘要
员工的声音和工作场所民主对员工福祉和组织的表现产生积极影响。在本文中，我们对员工进行了访谈，以确定工作场所中声音的促进者和抑制剂以及相应的适当素质：文明，有效性，安全和平等主义。然后，我们将这些质量作为一组设计目标（确保匿名，建设性的节制，足够的缓慢和受控访问）将这些素质运行 - 在设计和开发安全的匿名员工语音系统中。我们对企业社交网络的小说旨在促进良好的公民身份，同时也促进坦率但建设性的讨论。我们反思了我们系统的为期两周的部署，这是围绕重要的工作场所问题以及主机组织内变革的潜力而出现的各种坦率讨论。最后，我们回顾了我们的方法塑造话语的方式，并支持为员工声音创造一个可信赖的环境。
Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for the voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals - Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access - in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped the discourse and supported the creation of a trusted environment for employee voice.
