论文标题
预测 - 然后迈
Predict-then-Decide: A Predictive Approach for Wait or Answer Task in Dialogue Systems
论文作者
论文摘要
不同的人有不同的习惯来描述他们在对话中的意图。有些人倾向于在几种连续的话语中考虑自己的意图,即,他们使用几个一致的信息来实现可读性,而不是长期句子来表达他们的问题。这造成了对话系统的应用,尤其是在现实世界行业的情况下所面临的困境,在这种情况下,对话系统不确定是否应立即回答用户查询或等待进一步的补充输入。在如此有趣的困境中,我们为对话系统定义了一项新颖的等待或答案任务。我们阐明了一个新的研究主题,介绍了对话系统如何在这个侍应或招牌的难题中更聪明。此外,我们提出了一种名为“预测”的预测方法,然后提出了解决这项等待或答案任务的预测方法。更具体地说,我们利用决策模型来帮助对话系统决定是否等待还是回答。决策模型的决定是在两个辅助预测模型的帮助下做出的:用户预测和代理预测。用户预测模型试图预测用户将补充的内容,并使用其预测来说服用户可以添加一些信息的决策模型,因此对话系统应等待。代理预测模型试图预测对话系统的答案,并说服决策模型,因为用户的输入已经结束,因此立即回答用户查询是一个优越的选择。我们对两个现实生活中的情况和三个公共数据集进行了实验。五个数据集的实验结果表明,我们提出的PTD方法在解决此等待或答案问题方面显着优于现有模型。
Different people have different habits of describing their intents in conversations. Some people tend to deliberate their intents in several successive utterances, i.e., they use several consistent messages for readability instead of a long sentence to express their question. This creates a predicament faced by the application of dialogue systems, especially in real-world industry scenarios, in which the dialogue system is unsure whether it should answer the query of user immediately or wait for further supplementary input. Motivated by such an interesting predicament, we define a novel Wait-or-Answer task for dialogue systems. We shed light on a new research topic about how the dialogue system can be more intelligent to behave in this Wait-or-Answer quandary. Further, we propose a predictive approach named Predict-then-Decide (PTD) to tackle this Wait-or-Answer task. More specifically, we take advantage of a decision model to help the dialogue system decide whether to wait or answer. The decision of decision model is made with the assistance of two ancillary prediction models: a user prediction and an agent prediction. The user prediction model tries to predict what the user would supplement and uses its prediction to persuade the decision model that the user has some information to add, so the dialogue system should wait. The agent prediction model tries to predict the answer of the dialogue system and convince the decision model that it is a superior choice to answer the query of user immediately since the input of user has come to an end. We conduct our experiments on two real-life scenarios and three public datasets. Experimental results on five datasets show our proposed PTD approach significantly outperforms the existing models in solving this Wait-or-Answer problem.