论文标题

一千人眼中有一千个小村庄:增强知识的对话与个人记忆

There Are a Thousand Hamlets in a Thousand People's Eyes: Enhancing Knowledge-grounded Dialogue with Personal Memory

论文作者

Fu, Tingchen, Zhao, Xueliang, Tao, Chongyang, Wen, Ji-Rong, Yan, Rui

论文摘要

知识对话(KGC)在建立引人入胜且知识渊博的聊天机器人方面具有巨大的潜力,而知识选择是其中的关键要素。但是,以前的知识选择方法仅着眼于知识和对话环境之间的相关性,而忽略了对话者的年龄,爱好,教育和生活经验对他或她个人对外部知识的喜好产生重大影响。在不考虑个性化问题的情况下,很难选择适当的知识并产生角色一致的回应。在这项工作中,我们将个人记忆引入KGC中的知识选择中,以解决个性化问题。我们提出了一种变异方法,以建模个人记忆与他或她选择知识之间的基本关系,并设计一种学习方案,其中从个人记忆到知识的前进映射及其反向映射包含在封闭循环中,以便他们可以互相教学。实验结果表明,我们的方法在自动评估和人类评估上都大大优于现有的KGC方法。

Knowledge-grounded conversation (KGC) shows great potential in building an engaging and knowledgeable chatbot, and knowledge selection is a key ingredient in it. However, previous methods for knowledge selection only concentrate on the relevance between knowledge and dialogue context, ignoring the fact that age, hobby, education and life experience of an interlocutor have a major effect on his or her personal preference over external knowledge. Without taking the personalization issue into account, it is difficult to select the proper knowledge and generate persona-consistent responses. In this work, we introduce personal memory into knowledge selection in KGC to address the personalization issue. We propose a variational method to model the underlying relationship between one's personal memory and his or her selection of knowledge, and devise a learning scheme in which the forward mapping from personal memory to knowledge and its inverse mapping is included in a closed loop so that they could teach each other. Experiment results show that our method outperforms existing KGC methods significantly on both automatic evaluation and human evaluation.

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