论文标题

社会技术的限制和虚拟协作的负担 - 对四个在线黑客马拉松的研究

Socio-technical constraints and affordances of virtual collaboration -- A study of four online hackathons

论文作者

Mendes, Wendy, Richard, Albert, Tillo, Tähe-Kai, Pinto, Gustavo, Gama, Kiev, Nolte, Alexander

论文摘要

黑客马拉松和类似的时期活动已成为一种流行的协作形式。它们通常是组织的事件,在此期间,团队在短时间内进行了激烈的协作,以完成一个感兴趣的项目。迄今为止,大多数研究都集中在研究团队如何在共同确定的环境中进行协作,指出了根本共同座位的优势。然而,2020年的全球大流行导致许多黑客马拉松在线移动,这挑战了我们当前对它们的运作方式的理解。在本文中,我们通过对10个黑客马拉松团队的多次研究研究来解决这一差距,该研究参与了两个大洲的4个黑客马拉松。通过分析收集的数据,我们发现团队合并了同步和异步的交流手段,以保持对工作进步的共同理解,并保持对彼此任务的认识。任务部是根据个人技能或兴趣自我分配的,而领导者则从不同的策略中出现(例如,参与者的经验,在活动中注册团队的责任)。面对面黑客马拉松的一些负担,例如团队成员的根本共同座位,可以部分复制在工作时保持同步沟通渠道的团队(即共享音频领域),以“激进的虚拟共同位置”。但是,其他人,例如与其他团队的互动,轻松访问导师以及与其他参与者的联网,也有所减少。此外,不同沟通工具和平台的技术限制带来了技术问题,并且对参与者感到不知所措。我们的工作有助于理解小组在在线黑客马拉松的背景下的虚拟合作,以及组织者提出的技术和事件结构如何暗示这种合作。

Hackathons and similar time-bounded events have become a popular form of collaboration. They are commonly organized as in-person events during which teams engage in intense collaboration over a short period of time to complete a project that is of interest to them. Most research to date has focused on studying how teams collaborate in a co-located setting, pointing towards the advantages of radical co-location. The global pandemic of 2020, however, has led to many hackathons moving online, which challenges our current understanding of how they function. In this paper, we address this gap by presenting findings from a multiple-case study of 10 hackathon teams that participated in 4 hackathons across two continents. By analyzing the collected data, we found that teams merged synchronous and asynchronous means of communication to maintain a common understanding of work progress as well as to maintain awareness of each other's tasks. Task division was self-assigned based on individual skills or interests, while leaders emerged from different strategies (e.g., participant experience, the responsibility of registering the team in an event). Some of the affordances of in-person hackathons, such as the radical co-location of team members, could be partially reproduced in teams that kept synchronous communication channels while working (i.e., shared audio territories), in a sort of "radical virtual co-location". However, others, such as interactions with other teams, easy access to mentors, and networking with other participants, decreased. In addition, the technical constraints of the different communication tools and platforms brought technical problems and were overwhelming to participants. Our work contributes to understanding the virtual collaboration of small teams in the context of online hackathons and how technologies and event structures proposed by organizers imply this collaboration.

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